Service Description
Our Hosted X Cloud based PBX Phone System, where innovation meets communication! This cloud-based marvel minimizes hardware clutter while maximizing efficiency. With no strings attached (literally), experience flexibility, interchangeability and always reliable, with all the latest bells and whistles, our system can grow as your business blossoms.
Receptionist Assistant
No more stressing about answering calls, have your phone system answer your calls for you. Play an initial message, place the call on hold and have the caller listen to music, informative services, or advertising all while you are dealing with other calls.
Volume call sharing & priority calls
Too many calls? Have your other site help with answering calls. If you can't answer a call in a specified amount of time, have the call begin to ring at other sites simultaneously. Doctor calling???? Don’t wait in line, with our priority calls soak up the 'fast-pass' experience, shooting your call to the front of the line, supercharging your efficiency.
Communal Hold, Personal Hold & Custom Hold Messaging
Place calls on hold which are accessible to all users. Place it, pass it, or pick it up again. Eliminate transferring calls to other users. Place a call on hold, which is only available to you. Make use of the times your patients are on hold. Have your patients listen to what you want. Play music, information services, advertise your company's services and products or combine all three while they wait for you.
Duress Warning, Ringtone Identifier
For the wellbeing of your staff. Warn others that there is a situation in your room, and you need assistance.
Set different ringtones for different call types. Hear if a call is a patient, a doctor, or an internal call.
Analytics
With Pear PBX analytics, you're like the maestro of your patient call symphony! Tally up the calls like a champ, pinpoint the buzzing beehive hours and the oh-so-quiet times. Find out who’s the call-answering ninja and who’s playing hide-and-seek. Measure the chit-chat durations of your staff, whether they're dialing in or out. And here's the cherry on top: track how many encore calls a number made or was dialled yesterday, last week, or during the whole darn year. Pear is like your trusty co-pilot, helping you steer your business with finesse and flair!
No Internet - Rescue Kit
Internet just took a nap and left you hanging? Fear not! Pear’s got your back with our trusty mobile extension backup-lifeline. We’ll swiftly transfer your calls to an extensions on your mobile, tablet or computer so calls come-in over 4G. So, if your internet decides to play hide and seek, your calls won’t miss a beat – business as usual, folks! We like to think of it as a mobile superhero cape for your PBX system.
Work from anywhere
Have your staff work from the office, home, mobile or the other side of the world. Makes no difference to us! Use the many features of the Pear Customer Portal from any computer, anywhere in the world.