Hosted-X is the cloud PBX (VoIP) Australian small businesses use for a proper office phone system with no lock-in — no Telstra-style contract. Keep your numbers, test-drive the system first, and talk to support in Australia — every time.
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Trusted by 500+ Australian businesses
No lock-in contracts · 90-day Love Us or Leave Us guarantee · No offshore call centres
Most offices with 1–20 staff now run a cloud PBX (hosted) over NBN — not a box in the cupboard, and not a pile of mobiles. Here is the honest split.
| Cloud PBX / VoIP (Pear Hosted-X) | Old on-site PBX | Mobiles only | |
|---|---|---|---|
| Best for | Offices that need queues, a main number, and staff on desks or apps | Rare. Only if you already own hardware and have IT on site | Sole traders who almost never need a reception menu |
| Typical cost | From $9.95 / user / month + calls, $39.95 with calls included, or $8.95 / user + shared lines | Thousands upfront, then maintenance | $35–$90 / SIM, no shared queues |
| Keep your number | Yes — we port it | Yes, but moving later is painful | Your personal mobile becomes the brand |
| After-hours / overflow | Aria AI receptionist + rules | Usually a basic voicemail | Missed-call text if you are lucky |
| Pear recommendation | Default for almost every small office | Do not buy new | Fine for one person — not for a clinic |
No mystery ranges and no "call for pricing" — this is what Pear Hosted-X costs. Pay per user — pay-as-you-go or calls included — or take a user licence and add shared lines. Your quote itemises the exact total for your handset count before you sign anything.
| Pear pricing | What that includes | |
|---|---|---|
| Per user, per month | $39.95 with calls included (or from $9.95 + call charges) | The full Hosted-X cloud PBX — queues, auto attendant, voicemail-to-email, apps and portal. Calls-included covers standard local, national and mobile calls; pay-as-you-go means you only pay for the calls you make |
| Users + shared lines | $8.95 / user licence + lines: $9.95 per PAYG line (+ calls) or $49.95 per unlimited line | Lines are shared across the office — one line is one call at a time. Mix them: Hosted-X sends outbound calls over the unlimited lines and takes inbound on PAYG, each failing over to the other. Often cheaper when not everyone is on the phone at once |
| 8 users, calls included per user | About $320 / month | Eight users at $39.95. Simple, one flat number per user |
| 8 users + 4 shared unlimited lines | About $271 / month, calls included | Eight user licences plus four unlimited lines — up to four calls at once, every call included |
| Same, with 2 PAYG lines instead | About $191 / month + the calls on those two lines | Outbound goes over the two unlimited lines, inbound lands on the PAYG lines, each fails over to the other |
| Handsets | Reuse compatible phones. New Yealink handsets start from $285 to buy, or can be rented. | $0 rental on some plans — quoted with your system |
| Setup & porting | Quoted before you sign | Number porting, call-flow build, training and go-live included |
| Contracts | None | Month-to-month — just tell us before the 27th of any month. 90-day Love Us or Leave Us Guarantee |
With over 20 years in telecommunications, Pear delivers enterprise-grade capability without the complexity, the contracts, or the offshore call centres. Hosted-X is built to support reception workloads, cut caller wait times, and give your customers a seamless experience on every call — with minimal upfront cost.
Answer like a bigger business: a main number, a professional menu, and calls routed to the right people every time.
Take calls at the office, at home, or at the café. Your business number follows you on any device.
Wherever your business goes next, Pear scales with you. Add users, locations, or features the moment you need them.
We upgrade your phone system with no downtime and no missed calls. Keeping your number is handled for you.
Divert calls, change messages yourself in minutes — free — and see exactly how your team is performing.
Never miss a call again. Aria answers, books, and escalates — 24/7, fully privacy-compliant. Meet Aria →
We sit down and map how calls actually work — main number, queues, after-hours, who takes what.
Hosted-X is built and handsets are programmed while your current system keeps running. Nothing is switched off.
You take real calls on the new system for up to 30 days, handsets included. If it is not right, we take it away and you owe nothing.
When you are happy, we port your numbers — an ACMA-regulated process, included. Go-live is a non-event.
Queues, messages and hours are adjusted live as your office settles in — change them yourself from the portal in minutes, or ask us. No fees, no waiting.
Month-to-month · 90-day Love Us or Leave Us · Support in Australia
Pear began in 2002 with a simple idea: deliver better telecommunications with genuine care and honesty — the kind the big carriers often forget. Since then we've helped hundreds of medical centres, family businesses, construction firms, and charities move to modern, reliable phone systems.
"Before we moved to Pear, losing our phones and internet was a regular thing — and in a medical clinic, that's not just an inconvenience, it stops us serving patients. Since switching everything across in December 2024, we haven't had a single outage. The tech staff are knowledgeable and keen to come up with individual solutions to meet our changing needs. No more call centres and waiting for call backs. It's been one of the best decisions we have made."
"As a busy medical centre, having reliable telecommunications is essential to our day-to-day operations. From the initial setup through to ongoing support, the team has been professional, responsive and easy to deal with. The transition was smooth and any questions were handled promptly. We would happily recommend Pear Australia to other medical and healthcare practices."
"Pear Telco have been our service provider for many years. We are a very busy medical practice and heavily dependent on our phones. Their customer service is unparalleled. The team truly goes above and beyond."
"Thank you Pear and the team for your great service and support. You are the best in the business."
"Pear has been an outstanding telecommunications partner. The installation process was seamless, and any support requests have been handled promptly and efficiently. Reliable connectivity is essential for our day-to-day operations, and Pear has consistently delivered."
"I can confidently say that Pear is an exceptional phone and internet supplier. Their service has been nothing short of excellent. Top-notch."
"Excellent customer service. I recently relocated and Rob from Pear made the transition so easy and simple. Love that they're 100% Australian with no overseas call centre."
"We've been with Pear Telco for our business phone and internet for 3 years now — they've been reliable, responsive, and easy to work with. Recommend."
"Alvaro and his team have been amazing in helping us keep our telephone systems up and running, and have always been available when we needed support."
"With Pear since 2018 for our business line and internet. The team is professional and solves issues fast — and they genuinely care about the business."
"Before we moved to Pear, losing our phones and internet was a regular thing — and in a medical clinic, that stops us serving patients." — Anna Davey, Family Talks
Aria works alongside your team — never replaces them — handling the overflow, the after-hours, and the peak-time pressure. She answers, books appointments, takes structured messages, and escalates urgencies to the right person. All on secure Australian servers. All fully privacy-compliant.
Answer a few quick questions and we'll send a tailored quote for your new phone system — no obligation, no pressure.
Cloud-based technology, local support, zero risk. Let's take the next step forward together.
Hosted-X cloud PBX
Aria — AI receptionist
