She answers when the desk cannot — overflow, lunch, after hours. She takes a structured message or a live booking. She does not replace the receptionist and she does not make clinical or legal decisions.
Australian servers · CyberCert SMB1001 Gold · Month-to-month · 90-day Love Us or Leave Us
Demonstration lines only. Nothing you book or cancel is real.
Each module works on its own and is priced for a small office, not an enterprise. Start with the one that hurts most.
After hours and on overflow she takes a structured message with the caller's details, instead of leaving them in a message bank nobody checks. She is designed to recognise urgency and direct anyone describing an emergency to 000. From 55c a call — you only pay when she takes a message.
Everything in Voicemail, plus she picks up in the queue when reception cannot: answering, booking, taking messages and escalating to your team in real time. The 8:31am rush gets a second receptionist who never calls in sick. From 65c a call — you only pay for the calls she answers.
One button on the desk phone records a consult or a client call and writes it up for review: SOAP notes for a clinician, a time-stamped attendance note for a solicitor. One product, two examples. Any language in, English notes out. Notes copy out for the clinician or solicitor to paste into their system. We can connect Aria to most practice and matter systems on request — we only name a connector here once it is live. From $199 a month for the whole practice or firm — every clinician or fee earner included.
Aria reads every inbound fax, identifies the patient and the document type, and files it against the right record, so reception checks her work instead of doing it. Pairs with X-Fax cloud fax; the medical workflow is on the medical page. From $60 a month on top of X-Fax.
Aria was built around the medical reception desk — twelve calls at once, a nurse chairside, an on-call roster after hours — and the same modules now run in law firms and ordinary small offices. Each has its own page; this one stays short.
Priority queues, after-hours rules, consult notes and fax into the practice software.
Medical phone systems →Intake, not advice. Attendance notes with time stamps, recording on the firm's terms.
Legal phone systems →A main number, a queue and after-hours answering for any office of 1–100 staff.
Small business phone systems →Aria is a triage and documentation aid. She does not diagnose, and she does not identify every emergency. She does not give legal advice and does not create a retainer. Notes are reviewed by the clinician or solicitor before they enter a record or a file. Recording requires consent. She works beside the team — never instead of professional judgement. Anyone describing an emergency or safety risk is told to call 000.
Cross-call questions — "how many callers asked about flu shots in August?" — are opt-in, limited to the people your practice or firm nominates, and the underlying audio stays in Australia under your policy.
Aria is built by Pear's own team in Australia. Voice, voicemail, call recordings and Aria's processing are hosted in Australia on infrastructure Pear operates — not passed through an offshore platform.
Designed to the Australian Privacy Act and the Australian Privacy Principles, with recording only where consent has been given.
Pear holds CyberCert SMB1001 Gold certification across the platform your phones, fax and Aria run on.
Pear does not use customer call audio to train public models. Your recordings are yours, under your retention policy.
Every Aria module — safe voicemail, queue answering, call notes, fax reading — is part of the same Pear platform as your Hosted-X cloud PBX. Switch one on when the office is ready; there is no third-party software to install, no extra vendor to manage, and one Australian support team for all of it. New Aria features arrive as platform updates.
Per-call modules bill only when Aria takes a call. Practice-wide modules are one flat monthly price, every clinician or fee earner included. All on top of a Hosted-X phone system.
| Module | Pear pricing | What that includes |
|---|---|---|
| Aria Voicemail | From 55c a call | Structured messages after hours and on overflow, urgency directed to 000. You only pay when she takes a message |
| Aria Queue Manager | From 65c a call | Live answering, booking and escalation when the queue overflows. You only pay for the calls she answers |
| Aria Scribe | From $199 / month | Consult or client-call notes for review — whole practice or firm, every clinician or fee earner included |
| X-Fax Intelligence | From $60 / month on top of X-Fax | Reads and files inbound faxes. See X-Fax cloud fax for the fax plans underneath |
| Hosted-X phone system | Quoted to your office | The cloud PBX Aria runs on — rates on the small business phone systems page |
| Contracts | None | Month-to-month — just tell us before the 27th of any month. 90-day Love Us or Leave Us Guarantee |
Tell us how many handsets and where you are. A person in Australia replies the same business day.
