Pear Australia Australia's Most Caring Telco
Hosted-X — powered by Pear Australia
Hosted-X · Cloud PBX · On Australian servers

Hosted-X — the cloud PBX
behind Pear.

The phone system that runs your business calls — queues, a professional menu, apps and a self-service portal — from secure Australian data centres, not a box in the cupboard. Month-to-month, with Aria ready to switch on when you want her.

Australian servers · CyberCert SMB1001 Gold · Month-to-month · 90-day Love Us or Leave Us · Pricing on the small business page

What it is

A phone system that lives
in the cloud, not the cupboard.

Hosted-X is a cloud PBX — the brains of your phone system run as software in secure Australian data centres, and your desk phones, mobile apps and laptops simply connect to it over the NBN. There is nothing on the wall to fail, nothing to maintain on site, and no technician on speed dial. It is the modern replacement for the old on-premise PBX box, and for a pile of mobiles pretending to be a business line.

Add users, sites or features when you need them; changes to greetings, hours and call flow are things you do yourself in the portal, in minutes, at no charge.

Hosted-X
What's included

Everything a real office uses —
included as standard.

Not an 80-feature slide. The ones that change a working day, all on Hosted-X, not sold back to you as add-ons.

Auto attendant & IVR

A professional "press 1 for reception" menu that routes callers to the right place, every time.

Call queues & ring groups

Monday morning is not an engaged tone. Callers hold or route to the right team instead of ringing out.

Voicemail to email

Messages land in an inbox as audio and text, so nothing sits unheard in a message bank.

Softphone apps

Your business number on a desk phone, a mobile and a laptop — take calls anywhere.

1300 / 1800 numbers

A national number for the website and signage, ported or newly issued.

Call recording

Off until you switch it on, for training and dispute resolution — with the notice your policy requires.

After-hours rules you own

Opening hours, public holidays and close-downs set in the portal, not by a support ticket.

Portal & call analytics

Change messages and diversions yourself, and see missed calls and peak times instead of guessing.

Number porting included

Keep the numbers you have. Porting is an ACMA-regulated process we handle at no extra cost.

How you use it

One number, every device.

At the desk

A Yealink handset on reception and every desk, programmed and labelled before it arrives.

On the mobile

The Hosted-X app puts the office number in your pocket — useful for principals who leave the floor and staff who work from home.

On the laptop

A softphone on the desktop, so a headset is all a home-office day needs. Same number, wherever you answer.

Nothing to age out

Your PBX is always new.

Because Hosted-X is software Pear runs, there is no hardware in your building to fail, and no version to fall behind. Updates and new features arrive automatically, with no disruption to your calls.

Always on the latest software

New features and fixes are applied for you, in the background. You never run an out-of-date phone system.

Nothing on site to fail

No PBX box drawing power 24/7, no maintenance visits, no firmware to patch, and no IT person needed to keep it running.

Call quality and uptime

What happens if the
internet drops.

A cloud PBX rides on your internet connection — one bill, one cable — so we design for the day that connection has a bad moment.

Aria sits on top

Add an AI receptionist
when you are ready.

Aria is Pear's AI receptionist, built into the same Australian platform as Hosted-X. When the desk cannot pick up — overflow, lunch, after hours — her modules answer, take a structured message or a live booking, and can turn calls into notes for review. Switch a module on when the office is ready; there is nothing extra to install and Aria is priced separately. Meet Aria →

Switching to Hosted-X

No downtime.
Old phones stay live until you say go.

How the 30-day test drive works →

Straight answers on cost

What Hosted-X costs.

From $9.95 / user / month + calls, or $39.95 / user / month with calls included. Handsets are optional, there is no lock-in, and your quote itemises the exact total before you sign. Full card on small business phone systems.

Free, no-obligation quote

Built for your business.
Quoted in minutes.

What are you looking for?

A person in Australia replies the same business day. Your information stays with Pear. We don't share, sell, or spam — ever.

Frequently asked questions.

What is a cloud PBX?
A PBX is the system that runs your business phone lines — the menus, queues, extensions and voicemail. A cloud PBX does all of that from secure data centres instead of a box in your cupboard, so your handsets and apps just connect to it over the internet. Hosted-X is Pear's cloud PBX, run on Australian servers.
Do we need new phones for Hosted-X?
Not necessarily. Many compatible SIP handsets can be reused, and Hosted-X also works app-only on a laptop or mobile with no desk phone at all. If you want new hardware: new Yealink handsets start from $285 to buy, or can be rented.
What happens if our internet drops?
Calls are designed to keep moving. Hosted-X can fail over to 4G/5G, and inbound calls can divert automatically to mobile apps or a nominated number, so the system keeps answering even if the fixed line goes down. When Pear supplies the connection as well, voice is prioritised on it and there is one team to call for any fault.
Is our call data stored in Australia?
Yes. Voice, voicemail and call recordings are hosted in Australia on infrastructure Pear operates, built to the Australian Privacy Act and the Australian Privacy Principles. Pear is CyberCert SMB1001 Gold certified.
Is there a lock-in contract?
No. Hosted-X is month-to-month — just tell us before the 27th of any month — and the first 90 days are covered by Pear's Love Us or Leave Us guarantee. You can test-drive the built system for 30 days, handsets included, before porting anything.
Can we add Aria to Hosted-X?
Yes. Aria, Pear's AI receptionist, is built into the same platform — switch her voicemail, queue-answering or call-notes modules on when you are ready, with nothing extra to install. Aria is priced separately.

Get a Hosted-X quote — month-to-month.

Tell us how many handsets and where you are. A person in Australia replies the same business day.

Yealink touchscreen handset