The director is usually the one answering — and she is also on ratios. Hosted-X rings the office and the people who can pick up, keeps sleep rooms quiet, and puts the director on the mobile in the room or the car park. Parents who already attend get through. New enrolments do not die on voicemail.
No lock-in · 90-day Love Us or Leave Us · Australian support · Data hosted in Australia · CyberCert SMB1001 Gold
“Their team is professional, responsive, and always willing to go the extra mile to ensure our internet and phone services run smoothly. The installation process was seamless, and any support requests have been handled promptly and efficiently.”
Angela DavisCooma School for Early Learning · Google review →Nobody has to leave a room to answer a call. The system rings the people who can pick up, and catches the calls they can't.
The office and the nominated rooms ring together. If everyone is busy the caller hears: “We’re with the children — we’ll be right with you.”
The centre number on her phone. On the floor, mid nappy change, or in the car park at pickup.
Sleep rooms do not ring. The office still does. Do-not-disturb per handset, on a timer.
The 6:30am “are you open in this weather?” flood, drop-off, the sleep window, pickup, after hours. Each gets its own ring plan.
After close, the centre number rings the nominated mobiles only. Not the whole floor.
“Sorry we missed you. Reply here or we’ll call back.” Never dead air on a sick-child or late-pickup call.
A voicemail arrives as a text with the person who should see it — not in a box nobody checks.
An educator presses one button to reach the office or the next room. Nobody leaves children to walk down the hall.
An enquiry that rings out goes to the centre down the road. Aria makes sure it doesn't.
When the centre runs two queues or two numbers on the same system — one for families, one for enquiries — Aria knows which is which and handles the enquiry line without touching the family line.
Child's age. Preferred start. Days needed. Parent name and number. Then a follow-up note to the director so a tour gets booked while the family is still keen.
Hours, fees and the waitlist, on the script the centre approves. Aria offers a tour time instead of “leave a message”.
Absence. A different person collecting today. Medication phoned through. An incident follow-up. An allergy update. Centres take these calls all day and are expected to remember every one.
Aria can transcribe the call and summarise it: who called, which child, what was said, what action is needed. The note is emailed or copied to the room lead. Recorded in Australia, under your consent process.
Immunisation history, asthma and anaphylaxis action plans, paediatric letters. Some practices still only fax, and GPs fax centres more than you'd think. X-Fax lands them in the centre inbox — searchable, on Australian servers, no machine in the office.
One number per centre, all on the same platform. Each keeps its own greeting, rooms and late-pickup roster. Head office can take overflow enquiry calls when a centre is flat out. One platform, one bill.
Xplor, OWNA, Kidsoft and QikKids already do photos, meals, sign-in and the parent feed. Pear does not replace them.
Integration with your management software when it can send or receive a message — we do not claim a named hook-up we do not have.
Tell us how many rooms, how many centres and what pickup looks like. A person in Australia calls you the same business day. Or call 1300 007 327.
