Aria AI Voicemail · available today · from 55c a call

Most clinics switched voicemail off years ago. For a good reason.

A voicemail nobody plays until Tuesday is worse than no voicemail at all, and every practice manager knows it. So the after-hours message says "call back during business hours", and the patient who rang at 6pm with something that mattered rings 000, or a locum service, or nobody.

Switch it on Hear Aria — (02) 5839 5020

The thing to see first

The problem was never that patients left messages. It's that messages were recordings.

A recording has to be listened to, written down, understood, and passed on, by someone with twelve other things to do. A structured message — who, what number, what about, how urgent, written down already — is a task in a list. One of those gets actioned. The other gets the Tuesday treatment.

What's in the after-hours calls

One practice, one week.

Every call to the pharmacy line after 5pm went unanswered — the queue kept ringing with no closed message, callers held and hung up, and it all showed up as "missed calls" when it was really a closing-time setting nobody had changed. On the main line, 271 callers in a week gave up in the menu without ever reaching a person. None of them left anything, because there was nothing to leave it with.

A new way

A message that reads like your receptionist took it.

When nobody can answer — after hours, at lunch, when the queue's full — Aria does. She asks what a receptionist would ask, confirms the details, and leaves a structured message in your team's hands: name, number, what they need, how urgent, and a note if something sounded wrong. Your team opens a list in the morning, not a mailbox.

What she does

Available today.

Answers when nobody can — after hours, overflow, lunch.
Asks the right questions and confirms the details back.
Leaves a structured message — name, number, reason, urgency — not an audio file.
Flags anything that sounded urgent so it's at the top of the list.
Gives callers your instructions — tell Aria what to say for the common asks and she says it: "if you'd like to make an appointment, you can book online at yourpractice.com.au/book." She can also ask the caller to email a referral through.
Callers can ask her things — "are you open on weekends?" — and she answers with what you've taught her: hours, address, parking, bulk billing. Simple questions never become messages at all.
Every call opens with "Is this call an emergency?" If it is, or the caller sounds distressed, Aria directs them to 000. Aria is a triage aid — she does not identify every emergency and does not replace clinical judgement.
You keep making her better — from the Pear Portal, add questions she can answer, change what she collects and sharpen how she responds, whenever you like.
Live within the week. A trial runs on a spare number or alongside your current phones; the full product arrives when the phones move to Pear's Hosted-X.
Speaks many languages. She speaks the languages her voice platform supports — dozens of them, not a fixed list. If you have a particular language in mind, ask us and we'll confirm it.

Pricing

A note, not a voicemail box.

Plan	Per month	Included each month
Aria VM	55c a call	Pay as you go — no monthly fee
Aria VM250	$99 a month	Up to 250 answered calls
Aria VM500	$149 a month	Up to 500 answered calls
Aria VM750	$199 a month	Up to 750 answered calls
Aria VM1000	$249 a month	Up to 1,000 answered calls
Aria VM1250	$299 a month	Up to 1,250 answered calls
High volume	On application	1,250+ calls a month

Calls over your inclusion are billed per call at the next plan's rate — from 55c on VM250 down to 25c on VM1250. Every call is still answered — overflow is billed, never blocked. Setup $99 once. No lock-in. Prices AUD incl. GST, month-to-month.

If you'd like Aria to answer during the day as well, Aria Queue Manager includes everything Voicemail does; Aria Receptionist books and reschedules too.

Where your data lives

Where your data lives.

Plain statements, each one a procurement officer can check.

Hosted in Australia. Calls, voicemail, call recordings and fax images are hosted on infrastructure Pear operates in Equinix data centres in Sydney and Melbourne; all Aria processing stays in Australian data centres — AWS Sydney for Aria's voice, Microsoft Azure Australia for the rest.
No offshore platform. Nothing is routed through an offshore AI or telephony platform. Aria is operated and supported from within Australia; customer data is not accessed or processed from outside Australia.
Never training data. Pear does not use customer call audio or customer data to train public AI models.
Your data, your retention. Recordings, transcripts and faxes belong to you. They are kept for the period in your agreement — the defaults are on the Trust Centre page — and then deleted, and you can delete a recording at any time.
Australian privacy law. Built to the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Independently certified. CyberCert SMB1001 Gold (Level 3) — a certification you can check, covering the platform your phones, fax and Aria run on.
In writing. Aria Data Processing Agreement · Privacy Policy · Trust Centre — the full processing chain

Turn voicemail back on

Properly.

It's the lowest-risk thing in the Aria range: nothing changes during the day, and your after-hours callers stop hitting a wall. Live within the week.

Switch it on Hear Aria — (02) 5839 5020

The rest of Aria: the hub · Aria Receptionist · Aria Queue Manager · Aria Scribe · Aria X-Fax Intelligence · Call Review

Questions practice managers ask.

What does Aria AI Voicemail cost?

From 55c a call pay-as-you-go — you only pay when she answers — or a monthly plan: $99 for up to 250 answered calls, $149 for 500, $199 for 750, $249 for 1,000, $299 for 1,250. Calls over your plan are billed at the next plan's rate, from 55c down to 25c, and every call is still answered. One $99 once-off setup. No lock-in.

Does she put calls through to a person?

No. Aria AI Voicemail takes messages and answers simple questions; she does not transfer calls. If callers need to reach your team live, that's Aria Queue Manager, and the two work together.

What happens in an emergency?

Every call opens with "Is this call an emergency?" If it is, or the caller sounds distressed, Aria directs them to 000. She's a triage aid, not a clinician.

What does the message look like?

A structured note in your team's hands: name, number, what they need, how urgent, and a flag if something sounded wrong — not an audio file. Your team opens a list in the morning, not a mailbox.

Where is the call processed?

All Aria processing stays in Australian data centres — AWS Sydney for Aria's voice, Microsoft Azure Australia for the rest. Nothing leaves the country.