Aria is Pear Australia's AI receptionist for medical practices. She answers the calls your reception cannot take — overflow, lunch, after hours — and takes a structured message or answers live, for GP clinics, specialist rooms and allied health practices alike. Every step runs in Australia: the call, the speech recognition, the AI, the recording and the support, on infrastructure Pear operates (see the processing chain). Two pieces are available today: Aria Queue Manager and Aria AI Voicemail. The full Aria Receptionist is rolling out now as early access. Pear Australia Pty Ltd is 100% Australian owned and based in Baulkham Hills NSW.
A demonstration line: book as Olivia Smith, born 21 March 1978, or Peter Smith, born 1 May 2001 — nothing you book is real.
Hosted and processed in Australia · Privacy Act 1988 · CyberCert SMB1001 Gold (Level 3) · Month-to-month · 90-day Love Us or Leave Us guarantee
These are the receptionist's first pieces, live in Australian practices now. One $99 once-off setup. Usually live on your existing numbers within the week.
RACGP Health of the Nation 2026: 49% of practice owners struggle to source and retain practice staff other than GPs, and 82% say increasing business costs are their top challenge. Overflow is the hour that shows it. The RACGP is not affiliated with, and does not endorse, Pear; figures are cited for reference.
Instead of "all our staff are currently busy", Aria picks up. Simple calls — cancellations, opening hours, directions, walk-in questions — she handles herself and emails reception the details. Anything complex goes into your queue with a person at the end. From 65c a call — you only pay for the calls she answers.
No beep, no recording nobody checks. Whenever a call goes unanswered, Aria takes a structured message — name, reason, urgency, callback number — ready for your team in the morning. From 55c a call — you only pay when she takes a message.
Aria Receptionist answers the practice line like one of the team: she greets patients, books, reschedules and cancels appointments, creates patient records in your practice software, triages by urgency and escalates to the right person. She also closes the loop on a message — takes it, finds the doctor, and rings the patient back. Early access — pricing on application. This is not the same as the two pieces above. Queue Manager and Voicemail are available today. Aria Receptionist is rolling out now.
If it is, or the caller sounds distressed, Aria directs them to call 000 immediately instead of waiting in a queue or a voicemail box. Aria is a triage aid — she does not identify every emergency and does not replace clinical judgement. She works beside your team, never instead of it, and she does not diagnose.
Plain statements, each one a procurement officer can check.
A trial needs no switch: you divert overflow and after-hours calls to a Pear number, Aria picks them up, and the divert can be removed in minutes. The full product arrives when your phones move to Pear's Hosted-X — then Aria sees the whole queue and hands calls straight to your team. Everything is month-to-month, covered by the 90-day Love Us or Leave Us guarantee, and a person in Australia sets it up with you.
The whole Aria family — Aria Scribe for consult notes and Aria X-Fax Intelligence for the fax pile — is on the Aria page.
