That's one real practice, one real week. A good team, by any measure. And a number nobody at the practice had ever seen, because nobody had ever shown them.
RACGP's Health of the Nation 2026 measures consult length, bulk billing, burnout, admin, workforce — and not one line on how long patients wait on the phone or how many give up. Your phone provider has that data. They send you a bill.
The RACGP is not affiliated with, and does not endorse, Pear; figures are cited for reference.
The menu had no default, so a caller who didn't press a key heard it again until they gave up. Most people got through in the end — by calling again, into the busiest hour, onto the same desk. "81% answered" is hiding a reception team being rung in circles.
Most of what the review finds costs nothing: a second phone on a line with one, a default in the menu so silence goes to reception, a closed message so after-hours callers aren't left holding, a queue announcement so people know where they are. We do those. Then, if the overflow is still there, there's Aria.
It isn't a sales document with your numbers on it. If the review says your phones are fine, it says so, and the four free fixes are still free.
Hosted-X customers: it's on your portal every week. Everyone else: no other Australian provider sends this. Your current provider has the data. Ask them for it, and see what comes back.
The rest of Aria: the hub · Aria Receptionist · Aria Queue Manager · Aria AI Voicemail · Aria Scribe · Aria X-Fax Intelligence
