The chair is full and the phone is still ringing. Hosted-X puts reception, the nurses’ station and the mobile in one ring group. When nobody can pick up, Aria takes the booking or the message on your script — and the referral that still arrives by fax lands in the inbox, not on a machine in the steri room.
No lock-in · 90-day Love Us or Leave Us · Australian support · Data in Australia.
“Thank you Pear and the team for your great service and support. You are the best in the business.”
Village DentalVillage Dental Clinic · More reviews →Reception, the nominated surgeries and the practice manager's mobile. Reception first, then the rest — surgeries mid-procedure stay silent.
“We're with a patient — we'll be right with you.” Not eight minutes of hold music.
The practice number on a mobile. Reception can leave the desk without leaving the phone.
The emergency script or Aria, then an on-call mobile if the practice uses one. Set the hours once.
“Sorry we missed you — reply here or we'll call back.” The patient isn't left on dead air.
One platform. A number per rooms or per practice, each with its own greeting and after-hours rule.
Aria is Pear's AI receptionist, on Australian servers. She works from the script the practice approves: new-patient details and a preferred day, an existing patient running late, “can I move Thursday?” — taken down and sent to reception, not typed out between patients.
After hours she gives the hours, the address, and — only if the practice puts it on the script — “for swelling or trauma, call this mobile.”
GPs, specialists and imaging centres still fax. X-Fax receives every referral and OPG into the practice inbox as a searchable PDF, on Australian servers, and sends outbound referrals from a computer. No machine, no toner, no tray.
The GP surgeries on Pear send their referrals out through X-Fax the same way you receive yours — no machine at either end.
Your practice management software keeps the appointment book, the clinical record and the billing. Pear does the phone and the fax. If that software can email or SMS, it can work with Pear — we do not claim a named hook-up we do not have.
Voice, voicemail, call recordings and every fax are hosted in Australia on infrastructure Pear operates. Pear is CyberCert SMB1001 Gold certified, and the support staff who can see your call logs are in Baulkham Hills, not offshore. Recording is a practice policy, not a Pear default — where you switch it on, a spoken notice plays before the call connects.
Tell us how many chairs, how many practices and what after hours looks like. A person in Australia calls you the same business day. Or call 1300 007 327.
