Aria X-Fax Intelligence · on top of X-Fax · from $60 a month

Results arrive two ways. Until now only one of them had anything watching it.

A pathology result that comes in electronically lands in a doctor's inbox with a flag on it. The same result that comes by fax lands in a tray, and whether anyone sees it on Friday at 4:50 depends on who walks past.

Start the 14-day trial Talk to Pear — 1300 007 327

The question has changed

It used to be "how long before someone gets to this?" Now it's "will the patient read it before we have?"

Most pathology results are visible to patients on My Health Record immediately. Biopsies, cancer results, genetics, CT and MRI reports: a five-day delay. Since 1 July 2026 pathology and imaging are shared by default within 24 hours of reaching the practice. Five days sounds like room, until you picture the fax that arrived before a long weekend.

And the RACGP has just called, publicly, for hospitals to "finally get rid of faxes" in 2026. They will — eventually. Your hospitals will keep faxing you for years. The question is what happens at your end in the meantime.

The RACGP is not affiliated with, and does not endorse, Pear; figures are cited for reference.

What's sitting in the tray

Addressed to a doctor, read first by the front desk.

Discharge summaries. Specialist reports. Blood results. Pathology. Every one of them addressed to a doctor and read first by whoever's on the front desk, who has to work out who it's for, whether it's urgent, and where it goes — between calls. 53% of GPs say better communication and information sharing is the single biggest thing that would improve coordination of care (RACGP Health of the Nation 2026). The fax tray is where coordination goes to wait.

A new way

A fast lane, not a filter.

Aria reads every inbound fax — and the clinical email that comes from labs and hospitals: pathology, blood results, discharge summaries, specialist reports — works out which patient and which doctor, writes the summary, pre-fills the details, names the sender, and flags anything urgent. The doctor sees it in their Bp inbox. And if an urgent item is still sitting after a time you set, Aria emails the practice manager directly. Your team still reviews every fax. Aria makes sure the ones that matter aren't the ones left sitting.

What she does

She sorts the documents coming in — faxes and clinical email both.

Reads and categorises every inbound fax (the first three pages of each).
Works out the patient and the doctor and notifies that doctor in their Bp inbox.
Writes the summary, pre-fills the details — nothing for reception to do.
Names senders in a directory instead of showing a number.
Flags urgent items.
The warning timer — if an urgent item hasn't been dealt with after a period you set, Aria emails the practice manager.
Covers clinical email as well as fax — results and reports from labs and hospitals. Not the general practice inbox.
With the Best Practice Connector: files straight into Best Practice, patient-matched, details pre-filled, one click. Live now.

Pricing

On top of X-Fax, which every Pear customer has.

Tier	Per month	Inbound pages read
Aria X-Fax Intelligence 1000	+$60	Up to 1,000 a month
Aria X-Fax Intelligence 2500	+$120	Up to 2,500
Aria X-Fax Intelligence 6000	+$240	Up to 6,000
Best Practice Connector	+$20	Needs Intelligence at any tier

Over your pages: 6c a page, nothing cut off. Typical practice: X-Fax Essentials + Intelligence 1000 + Connector, $139.95 a month all up. Nothing to install, nothing to set up at your end. X-Fax plans are on the X-Fax page. Prices AUD incl. GST.

Where your data lives

Where your data lives.

Plain statements, each one a procurement officer can check.

Hosted in Australia. Calls, voicemail, call recordings and fax images are hosted on infrastructure Pear operates in Equinix data centres in Sydney and Melbourne; all Aria processing stays in Australian data centres — AWS Sydney for Aria's voice, Microsoft Azure Australia for the rest.
No offshore platform. Nothing is routed through an offshore AI or telephony platform. Aria is operated and supported from within Australia; customer data is not accessed or processed from outside Australia.
Never training data. Pear does not use customer call audio or customer data to train public AI models.
Your data, your retention. Recordings, transcripts and faxes belong to you. They are kept for the period in your agreement — the defaults are on the Trust Centre page — and then deleted, and you can delete a recording at any time.
Australian privacy law. Built to the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Independently certified. CyberCert SMB1001 Gold (Level 3) — a certification you can check, covering the platform your phones, fax and Aria run on.
In writing. Aria Data Processing Agreement · Privacy Policy · Trust Centre — the full processing chain

Fourteen days

On your real faxes.

Switch it on and run it on a fortnight of what actually arrives. Count what got flagged, what got filed, and what the practice manager got warned about. Then decide.

Start the 14-day trial Talk to Pear — 1300 007 327 Aria Scribe — also into Bp →

The rest of Aria: the hub · Aria Receptionist · Aria Queue Manager · Aria AI Voicemail · Aria Scribe · Call Review

Questions practice managers ask.

Does Aria decide what's clinically important?

No. She flags and files; your team reviews every item. She makes sure what she flags isn't left sitting.

Does it read our general email?

No — only clinical email from labs and hospitals, which you point at it: pathology results, blood results, discharge summaries, specialist reports. Not the practice inbox.

We already have X-Fax. What changes?

Nothing to install. Aria runs on top of it as an optional extra — for an existing X-Fax customer the step up is about $80 a month with the Connector.

Which practice software?

Best Practice, via the Best Practice Connector. It is live: about five minutes in Bp Premier plus one email to support, and it needs Bp Premier 1.13.1.1096 or later and the October 2026 Data Update.