If the phone rings out, they call the next place. Hosted-X puts the call on the people who can pick up. When nobody can — under a car, greasy hands, compressor on, doors shut — Aria takes a structured message and texts it to you so one call-back wins the job.
No lock-in · 90-day guarantee · Australian support.
Whoever is nearest the desk answers — or nobody does. The ring you can't reach is the job you don't get.
Trade callers hang up fast. Thirty seconds of hold music and they've dialled the next shop on the map.
A voicemail box at 6pm Friday is a message nobody hears until Monday — if they left one at all.
Aria answers when the bay can't. She works from your script and collects what you need to call back once and win the job.
After hours: same structure, plus “we open at X” from your script. Nothing is marked booked-in unless the slot is real.
Service desk plus the nominated mobiles. Not every handset in the building over a running engine.
The workshop number on the phone of whoever has clean hands — or on the advisor's desk. Same number, same greeting.
To Aria first, then to an on-call mobile if you want one. Set the hours once in the portal.
The caller still gets a text: we missed you, reply here or we'll call back. Never a ring-out.
One platform, a number per shop. Overflow between them when one is slammed. One bill.
If you take authorities over the phone, record the office line with a spoken notice before the call connects. Kept in Australia.
Your workshop management software does the job card, the invoice and the parts. Pear does not replace it.
If that software can email or SMS, you can use it with Pear. We do not claim a named hook-up we do not have.
Tell us how many bays, how many phones and what happens after hours. A person in Australia calls you the same business day. Or call 1300 007 327.
