July and October the phone does not stop. Hosted-X queues the overflow, puts partners on the mobile, and lets Aria take the “where is my BAS” calls on your script — so a client does not ring the firm down the road.
No lock-in · 90-day guarantee · Australian support · Data in Australia.
Month-to-month means you carry the queue when you need it and not a 36-month contract sized for lodgement week.
A short “we're with a client — we'll be right with you” message, then the next free person. Not eight minutes of hold music in lodgement week.
The firm's number on a partner's or senior's phone when they are out at a job. Same number, same greeting, no personal mobile published.
The lodgement rush, the quiet months and after hours each get their own ring plan. Set once in the portal, change it when the calendar does.
Tax, SMSF and broking each ring their own people in order — not one blast to every handset in the building.
“Sorry we missed you — reply here or we'll call back.” A client chasing a refund isn't left on dead air.
One platform, a number per office. Each keeps its own greeting and after-hours rule; calls overflow between offices when one is swamped.
Aria is Pear's AI receptionist, on Australian servers. She works from the script the firm approves: new-client details, “I sent the documents”, an appointment for a review, and after hours the opening times and the “email it to…” address — taken down and sent to reception, not retyped between calls.
Office-line recording is a firm policy, not a Pear default. Where you switch it on, a spoken notice plays before the call connects, in the firm's own consent wording.
Recordings, voicemail and faxes are hosted in Australia on infrastructure Pear operates. Pear is CyberCert SMB1001 Gold certified, and the support staff who can see your call logs are in Baulkham Hills.
Your obligations stay yours; we keep the call data here.
Your practice or broking software keeps the client file, the workflow and the lodgements. Pear does not replace it.
If that software can email or SMS, it can work with Pear. We do not claim a named hook-up we do not have.
Some lenders and government agencies still send and receive by fax. X-Fax puts them in the firm's inbox as searchable PDFs, on Australian servers — no machine.
Tell us how many people, how many offices and what July looks like. A person in Australia calls you the same business day. Or call 1300 007 327.
