The documents that govern Pear Australia's services, written to the Telecommunications Consumer Protections (TCP) Code and Australian law. If you are not sure which one you need, call 1300 007 327 and a person in Australia will point you to it.
The contract that governs every Pear service — your rights, our obligations, and the terms each service is supplied under.
Read online →The plain-language summary the TCP Code requires — the key facts about a Pear service before you sign up.
Read online →How Pear collects, uses, stores and protects personal information, and how to access or correct yours.
Read online →The fair and lawful use rules that apply to every Pear service.
Read online →What "unlimited" covers on an unlimited voice plan, our 2,500-minute review marker, and exactly what happens if use goes beyond ordinary.
Read online →The help available if you are having trouble paying, written to the Telecommunications (Financial Hardship) Industry Standard 2024.
Read online →How to raise a complaint, how quickly we respond, and how it escalates — including to the Telecommunications Industry Ombudsman.
Read online →What the Customer Service Guarantee standard means for your phone service — connection timeframes, fault repairs and compensation.
Read online →How we notify customers when a mass service disruption affects Customer Service Guarantee timeframes.
Read online →How Pear handles credit-related personal information under the Privacy Act and the Credit Reporting Code.
Read online →The written contract under which Pear processes personal and health information on your behalf when you use Aria — roles, data, retention, sub-processors and security.
Read online →Something unresolved? The Complaint Handling Policy above explains every step — and you can always contact the Telecommunications Industry Ombudsman once you have raised it with us first.
